Sulets introduces free mental health support service

Posted in: News

We are pleased to announce that we will provide access to professional counselling help for our private house tenants, starting in September 2020.

Mental health is an important issue for young people, and especially for students, who take on many new and challenging experiences when they are at University. The current COVID-19 outbreak has highlighted how quickly situations can change and life pressures escalate.

As the UK returns to normal in the coming months and students start at University, they will find themselves having to deal with being away from home and getting used to new living arrangements. They will also face the difficulties of managing money, fitting into new social groups, and adapting to new ways, and levels, of study.

That is why we are investing in the provision of a new, professionally run helpline that will be free to use for tenants who live in our private housing. Students will also be able to use an App that will give them access to useful content and advice. The service will be provided in partnership with established counselling helpline supplier, Health Assured. They currently provide care and support to over 10 million people across 50,000 organisations.

Student tenants in our houses will be able to access the 1 to 1 service through a 24-hour, 7 day a week helpline. This will be staffed by experienced, BACP (British Association for Counselling & Psychotherapy) qualified counsellors who will provide help and support in a friendly, knowledgeable, and non-judgemental way. As the issues that can have an impact on mental health are wide ranging, so the helpline itself covers many different areas. They include finance and medical issues, problems with drugs or alcohol, bereavement and of course, relevant to students, being away from home, living in new accommodation and any study related pressures.

Sulets CEO, Irving Hill, said ‘The main driver of our charitable status and business ethos is to ensure our student customers get a fair, unique and professional service that puts their needs first. By giving them access to this helpline we have further demonstrated our commitment to our customers and their overall wellbeing.’

He continued, ‘By giving students the option to access confidential, professional support, should they need it, we are expanding our service provision in a unique way. We hope that it will enable them to have a positive experience while living and studying in Leicester.’

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