University of Leicester

0116 223 1173

De Montfort University

0116 257 6303

Halls of Residence

Below is a list of frequently asked questions for Students in Sulets Halls of Residence.

  • How do I apply for a home through Sulets?

    Applications could not be easier, simply select your building you would like to live at and click “Book Now” which will take you to the application hub. You will need to be over 18 and have a guarantor or alternatively pay the rent in two instalments instead of four.

  • How do I re-book my room for next year?

    For instructions on how to re-book your room for next year, click here

  • What is a Guarantor?

    A guarantor is a family member that works full time , they will need to have their own email address and will sign a contract to agree to pay the rent if you don’t.

  • What do I have to pay to reserve a room?

    If you are staying in one of our halls of residence, there is no deposit to pay. However, you will be required to pay a one-off Energy Contribution which covers all utilities including internet access for the duration of the tenancy. This sum is not refundable.

  • Who will manage and maintain the property after I have moved in?

    Once you have moved in, Sulets will be your main point of contact for everything to do with your contract and rent payments. With regard to maintenance of the buildings we work in partnership with the building owners Student Roost who take care of everything from your post, to security and cleaning.

  • How do I pay Sulets?

    If you are living in halls for the 2017-2018 academic year, you will need to pay the rent to us on the due date according to the payment schedule detailed in the rent and payment schedule in your tenancy agreement. All Rent, Deposit or Energy Contribution payments will be payable by online payment, bank transfer or by coming in to one of our branches.

    To make an online payment click here

    Please note only debit cards are accepted.

     

    To pay via bank transfer, the account details are below:

    Account name: Student Union Lettings LTD

    Account Number: 10301470

    Sort Code: 16-23-21

    International code: GB44 RBOS 1623 2110 3014 70

    Bank Address:

    Royal Bank of Scotland

    5 Market Street, Leicester

    For International transfers please also use Pay To Study.

    If you will be living in one of our halls of residence for the 2018-2019 academic year, you’ll need to pay your rent and energy contribution electronically via the application hub

  • Who will pay for the gas, water, electric and other utilities?

    If you are living in one of our halls of residence then all your bills are taken care of by Sulets this includes broadband and wi-fi.

    Please note, it is the tenant’s responsibility to arrange their own TV license so make sure you get this in place for when you move in, for information click here.

  • Will my belongings be covered by the Landlord’s insurance?

    If you are living in one of our halls of residence then basic insurance is included free of charge. If you require additional coverage for especially valuable items we suggest you check your policy and the details of what is covered by clicking here.

  • Can I change my mind having already signed up?

    It is worth noting that when you sign up for accommodation with Sulets you will be signing and agreeing to the terms and conditions of a legal contract.

    The only way to get out of a contract is to find a suitable person who would be happy to take over the responsibility of the contract and the property. This can take time and isn’t always easy so we would highly recommend that you make absolutely sure you are 100% happy to proceed before you commit and sign. There is also a £60+vat administration charge to consider if you did want to go through this process.

Private Housing

Below is a list of frequently asked questions for Sulets Student housing.

  • What kind of houses do Sulets have on offer?

    You can choose from three types of house:

    1. Sulets All Inclusive – You pay us rent and bills are included
    2. Sulets Managed – You pay us rent and bills are not included
    3. Landlord Managed – You pay the landlord rent and bills are not included

    There is no difference in quality, please check your contract for all details on your agreement.

  • How do I apply for a home through Sulets?

    You can use our online application form to secure your booking with us. You will need to be over 18 and have a UK based guarantor or alternatively pay the rent in two instalments instead of four.

  • What is a Guarantor?

    A guarantor is a family member that lives and works full time, they will need to have their own email address and will sign a contract to agree to pay the rent if you don’t.

  • What do I have to pay to reserve a room?

    We do not charge administration or agency fees. Most of our houses have a standard £200 Deposit per person which you will need to pay at the time of signing the contact to secure the property. Your deposit is refundable at the end of your tenancy providing there is no damage to the property and no rent is outstanding.

  • Who will manage and maintain the property after I have moved in?

    The majority of houses are managed by Sulets, so we will collect your rent and deal with any queries or repairs needed to the property.

    If we have let a Landlord Managed house then you will liaise directly with the landlord. We will confirm this information at the time you sign the contract.

  • How do I pay Sulets?

    If the property is ‘Sulets All Inclusive’ or ‘Sulets managed’, you will need to pay the rent to us on the due date according to the payment schedule detailed in the rent and payment schedule in your tenancy agreement. All Rent, Deposit or Energy Contribution payments will be payable by online payment, bank transfer or by coming into one of our branches.

    To make an online payment, click here

    Please note, only debit cards will be accepted.

     

    To pay via bank transfer, the account details are below:

    Account name: Student Union Lettings LTD

    Account Number: 10301470

    Sort Code: 16-23-21

    International code: GB44 RBOS 1623 2110 3014 70

    Bank Address:

    Royal Bank of Scotland

    5 Market Street, Leicester

    If the property is ‘Let Only’ then your rent will be payable direct to your landlord and their details will be clearly stipulated on the tenancy agreement.

    For International transfers please also use Pay To Study.

  • Who will pay for the gas, water, electric and other utilities?

    This depends on the type of house you are living in, check your contract for details of this, or give us a call. In short the differences are thus:

    1. Sulets All Inclusive house – All bills are included
    2. Sulets Managed house – Bills are not included
    3. Landlord Managed house – Bills are not included

    There is no difference in quality, please check your contract for all details on your agreement.

    There will be no Council Tax charge where only full time students occupy a house. There are specific rules governing who is classed as a full-time student and tenants are advised to check this before choosing who to live with.

    Please note, it is the tenant’s responsibility to arrange their own TV license so make sure you get this in place for when you move in, for information click here.

  • Will my belongings be covered by the Landlord’s insurance?

    In most houses, tenants must take out insurance for their own belongings. If you are living in a Sulets All Inclusive house, insurance will be included. Check your contract for further details or give us a call and we can check this for you.

  • Can I change my mind having already signed up?

    It is worth noting that when you sign up for accommodation with Sulets you will be signing and agreeing to the terms and conditions of a legal contract.

    The only way to get out of a contract is to find a suitable person who would be happy to take over the responsibility of the contract and the property. This can take time and isn’t always easy so we would highly recommend that you make absolutely sure you are 100% happy to proceed before you commit and sign. There is also a £50+vat administration charge to consider if you did want to go through this process.