Halls of Residence

Below is a list of frequently asked questions for Students in Sulets Halls of Residence.

  • How do I apply for a home through Sulets?

    From our homepage, click on the Hall you want, then pick the type of room you want and click Book Now. Current year is 2020-2021, Upcoming year is 2021-2022.

  • How do I re-book my room for next year?

    We will email you before we advertise our properties, to give you first chance to book your current room. You will need to reply and tell us you want to stay, then we will send you a tenancy agreement to sign.  There is a deadline to do this. If you do not reply to us by 1 November, we will advertise the room.. Once the rooms are advertised, you can log in and rebook at any time, but you may not be able to keep the same room if someone else has booked it before you.

  • What is a Guarantor?

    Your guarantor is a person who agrees to pay your rent if you are unable to. Student Roost will only contact your guarantor if there is a delay in payment. Your guarantor should be over 18 years of age. They should be in full time employment and a homeowner and/or renting accommodation. They will be asked to submit a form to prove they are eligible. Student Roost welcomes international guarantors. If you do not have a guarantor, or if the guarantor does not send the required information back to us, your rent will be due in one full payment at the beginning of the tenancy.

  • What do I have to pay to reserve a room?

    Currently, you do not have to pay anything to reserve a room, but the agreement you sign to accept the tenancy is legally binding, so once you have signed it, you are liable for the rent.

  • Who will manage and maintain the property after I have moved in?

    Once you have moved in, Sulets will be your main point of contact for everything to do with your rent payments. For everything else (repairs, post, security etc), the Student Roost staff on your site will be able to help, as they own and manage the building.

  • How do I pay Sulets?

    To make an online payment visit the application hub

    Please note only debit cards are accepted.

  • Who will pay for the gas, water, electric and other utilities?

    All your utility bills are covered by your rent in our halls.  This includes heating, lighting, water and internet.

    If you want to watch live TV, you will need to purchase a TV license. To make sure you have this in place when you move in click here.

  • Will my belongings be covered by the Landlord’s insurance?

    A basic contents insurance package is in place in our halls. This is provided by Endsleigh Insurance. Visit confirm your cover to see:

    • What is and what isn’t covered
    • Key exclusions – where cover isn’t provided
    • Policy excess – the amount you pay when you make a claim
    • How to make claim
    • Personalise cover
  • Can I change my mind having already signed up?

    It is worth noting that when you sign up for accommodation with Sulets you will signing and agreeing to the terms and conditions of a legal contract, which cannot just be cancelled after the 3 day cooling off period if you change your mind.

    The only way to be released from a contract is for you to find a suitable person who would be happy to take over the responsibility of the contract and the property. This can take time and isn’t always easy so we would highly recommend that you make absolutely sure you are 100% happy to proceed before you commit and sign. There is also a £50 administration charge to consider if you did want to go through this process.

Private Housing

Below is a list of frequently asked questions for Sulets Student housing.

  • What kind of houses do Sulets have on offer?

    We have shared houses for groups of 2-8 people and ensuite cluster flats and studios for 1 person.

    We have options for you to arrange and pay your own bills, or for bills to be included.

  • How do I apply for a home through Sulets?

    Click on Private Student Housing and fill out the details to Refine Your Search.  You can then arrange a viewing or Book Now. (Everyone in your friendship group will need to go through the booking process).

  • What is a Guarantor?

    A guarantor is someone who signs an agreement to pay your rent if you do not pay.  This is usually a family member.

    The guarantor must be resident in the UK, be over 18 and in full time employment.  If you do not have a guarantor, your rent will be due in one full payment before you move into the property. If your guarantor is not a UK resident, your first and last rental payments will be due together before you move into the property, so you would make 3 payments instead of 4.

  • What do I have to pay to reserve a room?

    Currently, you do not have to pay anything to reserve a room, but you will need to pay a deposit on signing the tenancy agreement.  Most of our houses have a standard £250 deposit per person. Most of our studios have a deposit of £350 per person.

  • Who will manage and maintain the property after I have moved in?

    The majority of houses are managed by Sulets, so we will collect your rent and deal with any queries or repairs needed to the property.

    If your property is Landlord Managed then you will liaise directly with the landlord. We will confirm this information at the time you sign the contract.

  • How do I pay Sulets?

    If the property is ‘Sulets All Inclusive’ or ‘Sulets Managed’, you will need to pay the rent to us on the due date according to the payment schedule detailed in the rent and payment schedule in your tenancy agreement.

    All Rent, Deposit or Energy Contribution payments will be payable by online payment, bank transfer or by coming into our office. Please note only debit cards are accepted.

    If the property is ‘Landlord Managed’ then your rent will be payable direct to your landlord and their details will be clearly stipulated on the tenancy agreement.

     

    To make an online payment, click here

    Please note, only debit cards will be accepted.

     

    To pay via bank transfer, the account details are below:

    Account name: Student Union Lettings LTD

    Account Number: 10301470

    Sort Code: 16-23-21

    International code: GB44 RBOS 1623 2110 3014 70

    BIC/SWIFT CODE: RBOS GB 2L

    Bank Address:

    Royal Bank of Scotland

    5 Market Street, Leicester

  • Who will pay for the gas, water, electric and other utilities?

    This depends on the type of house you are living in.  Check your contract for details of this, or give us a call. In short, the differences are:

    1. Sulets All Inclusive house – All bills are included*
    2. Sulets Managed house – Bills are usually not included
    3. Landlord Managed house – Bills are not included

    *Subject to an allowance for gas and electricity usage which will be capped at £500 per tenant for the tenancy period. For more details see your tenancy contract.

    There will be no Council Tax charge where only full time students occupy a house, but you will need to get confirmation of your student status from your university to make sure you are not charged. There are specific rules governing who is classed as a full-time student and tenants are advised to check this before choosing who to live with.

    If you want to watch live TV, you will need to purchase a TV license. To make sure you have this in place when you move in click here.

  • Will my belongings be covered by the Landlord’s insurance?

    In most houses, tenants must take out insurance for their own belongings. If you are living in a Sulets All Inclusive house, insurance will be included. Check your contract for further details or give us a call and we can check this for you.

  • Can I change my mind having already signed up?

    It is worth noting that when you sign up for accommodation with Sulets you will be signing and agreeing to the terms and conditions of a legal contract, which cannot just be cancelled if you change your mind.

    The only way to be released from a contract is for you to find a suitable person who would be happy to take over the responsibility of the contract and the property. This can take time and isn’t always easy so we would highly recommend that you make absolutely sure you are 100% happy to proceed before you commit and sign. There is also a £50 administration charge to consider if you did want to go through this process.