Halls of Residence

Below is a list of frequently asked questions for Students in Sulets Halls of Residence.

  • How do I apply for a room through Sulets?

    From our homepage, click on the hall of residence you want, then pick the type of room you want and click Book Now.

  • How do I re-book my room for next year?

    We will email you before we advertise our properties, to give you first chance to book your current room. You will need to reply and tell us you want to stay, then we will send you a tenancy agreement to sign.  There is a deadline to do this. If you do not reply to us by 1 November, we will advertise the room. Once the rooms are advertised, you can log in and rebook at any time, but you may not be able to keep the same room if someone else has booked it before you.

  • What is a Guarantor?

    Your guarantor is a person who agrees to pay your rent if you are unable to. Student Roost will only contact your guarantor if there is a delay in payment. Your guarantor should be over 18 years of age. They should be in full time employment and a homeowner and/or renting accommodation. They will be asked to submit a form to prove they are eligible. Student Roost welcomes international guarantors.

  • What do I have to pay to reserve a room?

    There is currently no deposit to reserve a room, the agreement you sign to accept the tenancy is legally binding, so once you have signed it, you are liable for the rent.

  • Who will manage and maintain the property after I have moved in?

    Once you have moved in, Sulets will be your main point of contact for everything to do with your rent payments. For everything else (repairs, post, security etc), the Student Roost staff on your site will be able to help, as they own and manage the building.

  • How do I pay Sulets?

    To make an online payment visit the application hub

    Please note only debit cards are accepted.

  • Who will pay for the gas, water, electric and other utilities?

    All your utility bills are covered by your rent in our halls.  This includes heating, lighting, water and internet.

    If you want to watch live TV, you will need to purchase a TV license. To make sure you have this in place when you move in click here.

  • Will my belongings be covered by the Landlord’s insurance?

    A basic contents insurance package is in place in our halls. This is provided by Endsleigh Insurance. Visit confirm your cover to see:

    • What is and what isn’t covered
    • Key exclusions – where cover isn’t provided
    • Policy excess – the amount you pay when you make a claim
    • How to make claim
    • Personalise cover
  • Can I change my mind having already signed up?

    It is worth noting that when you sign up for accommodation with Sulets you will signing and agreeing to the terms and conditions of a legal contract. After you accept a tenancy for Student Roost Halls of Residence, there is a 7 day cooling off period if you change your mind.  If you accept a tenancy on or after 1 August 2022, the cooling off period is reduced to 24 hours. Student Roost halls cancellation policies can be found here – www.studentroost.co.uk/cancellation-policies

    We would need to arrange a Tenancy Takeover with a suitable person to replace you in the property.  Whilst this is your responsibility, we are happy to help and will mention to people who enquire about accommodation through Sulets any rooms where a Takeover has been requested.  However, this can take time and isn’t always easy so we would highly recommend that you make absolutely sure you are 100% happy to proceed before you commit and sign. There is also a £50 administration charge to consider if you did want to go through this process.

Private Housing

Below is a list of frequently asked questions for Sulets Student housing.

  • What kind of houses do Sulets have on offer?

    We have shared houses for groups of 2-8 people and ensuite cluster flats and studios for 1 person.

    We have options for you to arrange and pay your own bills, or for bills to be included.

  • How do I apply for a home through Sulets?

    Click on Leicester Student Housing and fill out the details to refine your rearch.  You can then arrange a viewing or Book Now. (Everyone in your friendship group will need to go through the booking process).

  • What is a Guarantor?

    A guarantor is someone who signs an agreement to pay your rent if you do not pay.  This is usually a family member.

    To rent Sulets private housing, your guarantor must be resident in the UK, be over 18 and in full time employment, or a UK homeowner. If you do not have a guarantor, your rent will be due in one full payment before you move into the property. If your guarantor is not a UK resident, your first and last rental payments will be due together before you move into the property, so you would make 3 payments instead of 4.

  • What do I have to pay to reserve a room?

    You will need to pay a deposit on signing the tenancy agreement.  Most of our houses have a standard £250 deposit per person. Most of our studios have a deposit of £350 per person.

  • Who will manage and maintain the property after I have moved in?

    The majority of houses are managed by Sulets, so we will collect your rent and deal with any queries or repairs needed to the property.

    If your property is Landlord Managed then you will liaise directly with the landlord. We will confirm this information at the time you sign the contract.

  • How do I pay Sulets?

    If the property is ‘Sulets All Inclusive’ or ‘Sulets Managed’, you will need to pay the rent to us on the due date according to the payment schedule detailed in the rent and payment schedule in your tenancy agreement.

    All rent and deposit payments will be payable by online payment using the Sturents app, you can find a link to this on our payments page. In certain circumstances we may be able to accept a bank transfer, or cash payable in our office.

    If the property is ‘Landlord Managed’ then your rent will be payable direct to your landlord and their details will be clearly stipulated on the tenancy agreement.

  • Who will pay for the gas, water, electric and other utilities?

    This depends on the type of house you are living in.  Check your contract for details of this, or give us a call. In short, the differences are:

    1. Sulets Premium: All Inclusive house – All bills are included*
    2. Sulets Premium: C&I house – Bills are not included (Bills can be arranged by a 3rd party, currently UniHomes)
    3. Sulets Managed house – Bills are usually not included
    4. Landlord Managed house – Bills are not included

     

    *Subject to an allowance for gas and electricity usage which will be capped at £500 per tenant for the tenancy period. For more details see your tenancy contract.

    There will be no Council Tax charge where only full time students occupy a house, but you will need to get confirmation of your student status from your university to make sure you are not charged. There are specific rules governing who is classed as a full-time student and tenants are advised to check this before choosing who to live with.

    If you want to watch live TV, you will need to purchase a TV license. To make sure you have this in place when you move in click here.

  • Will my belongings be covered by the Landlord’s insurance?

    In most houses, tenants must take out insurance for their own belongings. If you are living in a Sulets All Inclusive house, insurance will be included, provided by Endsleigh. Check your contract for further details or give us a call and we can check this for you.

  • Can I change my mind having already signed up?

    If you are signing a tenancy for a Student House, you have 7 days to sign the agreement.  There is no cooling off period.  Once the agreement is signed by all parties, it is legally binding. It is worth noting that when you sign up for accommodation with Sulets you will be signing and agreeing to the terms and conditions of a legal contract, which cannot just be cancelled if you change your mind.

    We would need to arrange a Tenancy Takeover with a suitable person to replace you in the property and the entire household and their guarantors will need to sign a new agreement, so it will be important for anyone you share a house with to be involved in the process.  Whilst this is your responsibility, we are happy to help and will mention to people who enquire about accommodation through Sulets any rooms where a Takeover has been requested.  However, this can take time and isn’t always easy so we would highly recommend that you make absolutely sure you are 100% happy to proceed before you commit and sign. There is also a £50 administration charge to consider if you did want to go through this process.