The information below details what should be done if you discover a fault with your student accommodation.
There is also guidance for what to do in case of an emergency repair is needed, and the response time that can be expected dependant on the severity of the issue.
Please report all faults to the Sulets Team as soon as you notice them.
What is an emergency repair?
Outside of office hours, emergency repairs can be reported by calling 0116 316 9983.
Please only use this number if it is an emergency as listed below and cannot wait until the next working day.
Anything classed as a non-emergency call out may be charged to you!
Note: This number is for tenants who live in one of our houses, if you live in halls please contact the site staff directly.
Risk to life or substantial damage to the property.
Response time guidance
Priority one – 24 hour emergency repairs
These are problems that pose an immediate threat to tenants health and safety.
Priority two – 5 working days
Urgent material problems that affect the comfort or convenience of the tenants.
Priority three – 28 working days
Non urgent day-to-day repairs will be completed on reasonable timescales but within 28 days of being reported.