The information below details what should be done if you discover a fault with your student accommodation.
There is also guidance for what to do in case of an emergency repair is needed, and the response time that can be expected dependant on the severity of the issue.
Please report all faults to the Sulets Team as soon as you notice them.
What is an emergency repair?
Outside of office hours, emergency repairs can be reported by calling 0116 316 9983.
Please only use this number if it is an emergency as listed below and cannot wait until the next working day.
Anything classed as a non-emergency call out may be charged to you! Note: This number is for tenants who live in one of our houses, if you live in halls please contact the site staff directly.
Risk to life or substantial damage to the property.
Major water leak resulting in flood and immediate danger to structure, services or fixtures and fittings
Major loss of power
Total loss of heating and hot water (from November to February).
If you smell gas, call National Grid on 0800 111 999
In the event of a fire call 999
If you have no water call Severn Trent Water on 0800 783 4444
Response time guidance
Priority one – 24 hour emergency repairs
These are problems that pose an immediate threat to tenants health and safety.
Broken windows (to be boarded up)
Electrical faults affecting all power to the property
Blocked toilet (if only one in the property)
No hot water (Friday – Saturday, between November and February)
Priority two – 7 days
Urgent material problems that affect the comfort or convenience of the tenants.
Leaking plumbing, toilet repairs, blocked drains
Leaking roofs and guttering repairs
Fridge-freezer, washer-dryer and microwave repairs
Urgent repairs to stair carpet
Broken windows (re glaze)
Vacuum cleaner repairs
Unexpected major structural faults
Priority three – 21 days
Non urgent day-to-day repairs will be completed on reasonable timescales but within 21 days of being reported.