An ethical student lettings agency

Sulets is a charitable, not for profit student accommodation agency. We work to the highest standards in the industry to ensure our student tenants and landlords get the best possible service levels.

Sulets is committed to raising standards of student accommodation in Leicester. To support this mission statement we have achieved the following accreditations and work to the following standards:

Investors in People GoldInvestors in people gold

Sulets have been accredited with the prestigious Gold award from Investors in People (IiP). Gold accreditation means Sulets have got the policies in place but more than that, it means everyone takes ownership for making them come to life. Only 17% of accredited organisations achieve Gold from Investors in People. This recognition is particularly important for Sulets as our not-for-profit status means we set high standards and pride ourselves on delivering a trusted and honest service for both landlords and students.

Client Money ProtectClient Money Protection Scheme

Sulets is a member of Client Money Protect.  This is a Government scheme to ensure that we have the correct policies, procedures and insurance in place to protect tenants and landlords money.

Property Redress SchemeProperty Redress Scheme

Sulets is a member of the Property Redress Scheme.  This is an independent Government scheme where tenants and Landlords can seek redress if they have a complaint about Sulets that they can’t remedy by using our complaints procedure.

Good Business Charter

Sulets is a member of the Good Business Charter.  This is a voluntary scheme that businesses and charities can join that commits them to high ethical standards in their dealings with customers, suppliers and staff.  It measures behaviour over 10 components: real living wage, fairer hours and contracts, employee well-being, employee representation, diversity and inclusion, environmental responsibility, paying fair tax, commitment to customers, ethical sourcing, and prompt payment.

Living WageLiving Wage

As part of our membership of the Good Business Charter we have joined the Living Wage Foundation.  This is a voluntary scheme which commits us to paying the real living wage to all staff rather than the much lower National Minimum Wage.

Prompt Payment Code

As part of our membership of the Good Business Charter we have joined the Government’s Prompt Payment Code.

This is a voluntary code of practice for businesses, administered by the Office of the Small Business Commissioner. It was established in December 2008 and sets standards for payment practices between organisations of any size and their suppliers.

Signatories have always undertaken to:

  • Pay suppliers on time, within agreed terms;
  • Give clear guidance to suppliers on terms, dispute resolution and prompt notification of late payment;
  • Support good practice throughout their supply chain by encouraging adoption of the Code.
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