When you become a Sulets tenant in one of our private houses you have access to a free, professional advice line that will provide mental health, legal and welfare support.

Mental health is an important issue for young people, and especially for students, who take on many new and challenging experiences when they are at University. The COVID-19 outbreak highlighted how quickly situations can change and life pressures escalate.

When you start at University, there can be a lot to deal with, for example, being away from home and getting used to new living arrangements. There will also be challenges with managing money, fitting into new social groups, and adapting to new ways, and levels, of study.

That is why we have provided a new, professionally run telephone helpline that will be free to use for tenants who live in our private housing. Students will also be able to use an App that will give them access to useful content and advice. The service will be provided in partnership with established counselling helpline supplier, Health Assured. They currently provide care and support to over 10 million people across 50,000 organisations.

Student tenants in our houses will be able to access the 1 to 1 service through a 24-hour, 7 day a week helpline. This will be staffed by experienced, BACP (British Association for Counselling & Psychotherapy) qualified counsellors who will provide help and support in a friendly, knowledgeable, and non-judgemental way.

As the issues that can have an impact on mental health are wide ranging, so the helpline itself covers many different areas. They include finance and medical issues, problems with drugs or alcohol, bereavement and of course, relevant to students, being away from home, living in new accommodation and any study related pressures.

Details of how to access the service will be provided before your tenancy starts as part of your moving in pack.